Visit our Start your order page and fill out the form. Once submitted, you’ll receive a reply with a reference number and detailed shipping instructions. For the bulk orders, you can fill out the form as bulk order and we will email you back with discounted rate and invoice.
Pack your products and ship them to our Las Vegas studio. We advise you to try and select the best products if you can, trying to avoid dents, scratches, and dings. Please pack each item securely so they don’t get damaged in transit. Include your reference number inside the box and SKUs on or inside the product so we can let you know when your products arrive.
When your products arrive in our studio , we’ll contact you to let you know that we have received your package. Now that we have your products on-hand, and your payment is processed and we’ll start shooting your products!
Once your photos are ready and meet our standards for delivery we’ll upload them in a private online gallery where you can view them. Once you are satisfied with the results, we will provide you a passcode that will allow you to download them at anytime. If you are not satisfied, please reach out to us and we can do a swift resolution.
When the project is complete, we’ll carefully pack up and ship your products back to you if you request to do so. Please be aware that shipping fees can be included on your invoice or charged to your UPS or FedEx account.
Do you charge per-photo or per-product? We charge per-product based off of Basic or Premium Package per each SKU.
How much will it cost? Basic Package is Flat price of $200 which includes 1 Main Pure White Picture, 3 Pure White product detail pictures and 3 Lifestyle pictures. Premium Package is Flat Price of $300 which includes Basic Package PLUS 2 infographics and 1 short product video.
How do I pay? Before starting your project, we will send you invoice link to pay with any major credit card provider.
Can I get the quantity rate if I have many smaller projects? You can talk to one of our managers to ask for a special rate for multiple smaller projects.
What do you do with my products when you’re done? We can either Ship them back to you (the cost of return shipping will be included on your invoice or we can third-party bill UPS or FedEx account number if available). We can also donate your products to nearest charity, church or goodwill.
What if my product is very large. Can you shoot it? Please contact us and let your scheduling manager know that you will be sending large product so we can accommodate it. There will be a handling charge for large or heavy products.
How long will photography projects take? Most projects are delivered in about one week, excluding holidays, from when we receive your products and payment. If your project involves multiple orders and packages, it may take longer.
During rush seasons, production time may increase slightly, we would be happy to give you estimated turn-around day.
Can you do reshoots if i’m not satisfied? We would be happy to do re-shoots however, we have less than 5% reshoot rate. Our customers are very satisfied. We provide fast and quality shoots at a fast turnover rate.
In what format are my photos delivered? Standard product photos are delivered as a high resolution, 300 DPI jpeg using maximum quality settings measuring 3000×3000 pixels in size. Depending on product shape, excess white space may be cropped leaving the longest dimension at least 3000 pixels, while the other dimension is cropped to fit the shape of the product being photographed.
In addition to the high resolution originals, our server also allows you to chose from several smaller size jpeg images for use on the web.
How do you deliver my finished photos? Delivery of completed photos occurs via our private image hosting server. Upon completion of your project, you will be provided a unique link and password. Log-in to our image server to view and once satisfied with the results, download your high resolution images with given password.
What kind of license comes with the images? Upon final delivery, the photographs become licensed to you for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of publication including print advertising, packaging, web, television, etc. We do retain the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.
For specific details, read the complete Terms of Service.